PAYMENTS & RETURNS
HOW CAN I PAY?
We accept all major debit and credit cards including:
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Visa
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Visa Debit / Delta
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Visa Electron
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Mastercard
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Mastercard Debit
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UK Maestro
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American Express
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Apple Pay
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PayPal
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Klarna
All transactions are securely processed through Shopify Payments or PayPal and are encrypted for your protection and security.
All payments must be completed before orders are dispatched.
For additional security, we work closely with:
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Verified by Visa
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Mastercard SecureCode
Please note:
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All cardholders are subject to validation and authorisation checks by the card issuer.
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Additional fraud prevention checks may also be carried out internally.
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International customers may be charged according to the exchange rate applied by their card provider.
RETURNING GOODS
We want you to be completely satisfied with your Mavenne Bi purchase.
Please read our Returns Policy carefully before returning any items.
IMPORTANT INFORMATION
Unfortunately, once an order has been placed and imported into our system, we are unable to amend, edit or cancel it.
If you no longer wish to keep your order, you are welcome to return it in accordance with our returns policy.
RETURN CONDITIONS
If you are not completely satisfied with your order, or require an exchange in size or colour, you may return your item(s) within 14 days of receipt.
International customers also have 14 days from delivery to return their parcel.
Returned items must:
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Be unworn and unused
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Be in original condition
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Have all tags attached
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Include original packaging
Please note:
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Returns are not free
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A completed Return Form must be included with your parcel
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Returns without a Return Form may not be processed
If you have misplaced your Return Form, you may download a new copy online.
NON-RETURNABLE ITEMS
For hygiene reasons, we cannot accept returns on:
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Underwear
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Swimwear
unless the item is faulty.
We reserve the right to refuse returns where items appear worn, washed or damaged.
REFUNDS & EXCHANGES
Please allow:
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Up to 14 working days for exchange items to be dispatched
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Up to 28 working days for refunds to appear in your account
During busy periods including Black Friday, Eid and Christmas, returns processing times may be longer than usual.
If the requested exchange item is unavailable, a refund will automatically be processed and confirmation will be sent to your email address.
In some cases, we may contact you regarding alternative exchange options.
All refunds are issued to the original payment method used at checkout.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive a faulty, damaged or incorrect item, please contact us at:
Please include:
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Your order number
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Clear photographs of the item
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Photographs of the item tags
Once approved, we will provide a complimentary return label.
Please note:
We cannot reimburse independent return postage costs unless authorised by our support team.
HOW TO RETURN YOUR ITEMS
Please send all returns to:
Mavenne Bi
6 Rutland Street
Swinton
Manchester
M27 6AU
Please ensure your order number is clearly included in all correspondence.
We strongly recommend using a tracked postal service such as Royal Mail or DPD with compensation cover, as Mavenne Bi cannot be held responsible for parcels lost during transit.
Please retain your proof of postage for your records.
Please note that we are unable to refund or exchange items purchased through third-party retailers.
MISTAKES WITH ORDERS
While rare, mistakes can occasionally occur.
If:
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Your order is incorrect
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Items are missing
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You received the wrong product
Please contact Customer Services within 5 days of receiving your parcel and quote your order number so we can assist you promptly.